Leading any organization is difficult. For many, the operational components are easy and dealing with the “people part” is where their challenges emerge. But for others, the soft-skills people-part is easier and the nuts-and-bolts part of the business cause the pains.
When it comes to the operational nuts-and-bolts part of leading a business, there are some great ways to lead with better results.
And this is how you deal with using business information, big data, and analytics strategically to lead through better results.
In his book “Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies,” author Bob Thompson spells out the strategic approach to help with the operational side of leading success.
Below are some of his thoughts and examples.
Using Analytics to Improve the Consumer Experience
Business leaders are turning to analytics to uncover insights in so-called big data. However, big data is like a vein of gold…
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